Welcome guests, manage access, and protect your premises with trusted front-of-house professionals from 2015 Security Services Ltd.
There’s something about a building’s entrance that reveals more than people realise. The way the doors open. The silent pause before someone steps inside. The look they give the reception desk… or the way their eyes drift around the lobby, taking everything in.
Most visitors walk through with good intentions. Some don’t.
A stranger claiming they “forgot their fob”. A courier who isn’t actually a courier. Someone waiting a little too long, watching a little too closely. A guest whose story doesn’t quite match where they’re trying to go.
That’s where a professional concierge security officer makes all the difference —
not by being loud or intimidating,
but by being present, polished, confident…
and quietly in control.
At 2015 Security Services Ltd, our concierge security team delivers the perfect balance of professionalism and protection.
Elegant front-of-house service, backed by trained SIA security expertise.
It’s the welcome people feel.
And the reassurance you need.
Our concierge officers combine front-of-house service with high-level security awareness, making them ideal for residential, corporate, and hospitality environments.
Professional front desk service
Warm, polished welcome with firm awareness of who enters the premises.
Visitor & guest management
Signing in, issuing passes, monitoring access, managing lobby flow.
Access control & fob monitoring
Ensuring only authorised people enter restricted areas.
Parcel & courier handling
Screening, logging, and secure handover management.
Lobby patrol and area monitoring
Quiet, discreet presence to deter suspicious activity.
Resident & guest assistance
Directions, enquiries, lift access, safety guidance.
CCTV support & incident reporting
Eyes on cameras, accurate real-time reporting, escalation when required.
Conflict management & de-escalation
Calm, trained responses to prevent issues before they escalate.
Fire panel checks & evacuation support
Coordinating building safety with professionalism.
Key holding & lock/unlock routines
Structured control of access during opening and closing hours.
Every officer is handpicked for their communication skills, discipline, presentation, and the natural ability to keep a building calm, organised, and secure.
Luxury apartments, private complexes, gated communities, high-rise buildings.
Professional, hotel-ready concierge security for premium establishments.
Controlled access to hospitals, clinics, colleges, and universities.
Front-of-house security for modern, high-traffic workplaces.
Shopping centres, boutique stores, customer-facing environments.
Professional reception and concierge protection with high compliance.
Concierge officers follow a combined hospitality-and-security compliance framework:
Valid SIA licence for concierge-security duties
BS 7858 personnel screening across all assignments
GDPR-compliant handling of building logs and guest data
Fire-safety awareness and emergency-response training
Professional conduct and customer-interaction standards
HSE regulations for public-facing roles
Our concierge teams act with discretion, professionalism and full compliance at all times.
Concierge security isn’t just about looking smart behind a desk.
It’s about preventing the problems no-one ever wants to talk about.
Tailgaters entering behind residents
Opportunistic theft in lobbies
Anti-social behaviour
Unverified contractors attempting access
Visitors going to floors they are not authorised for
Suspicious packages
Late-night disturbances
Uncontrolled deliveries
Aggressive behaviour towards staff
The first point of control
The first to notice unusual behaviour
The first to intervene professionally
The first to act during emergencies
The one who keeps your residents, staff, and guests safe
When the front desk is strong, the whole building feels stronger.
Your concierge desk does more than greet people.
It sets the tone for your entire building — safety, professionalism, and control.
Concierge security isn’t just about looking smart behind a desk.
It’s about preventing the problems no-one ever wants to talk about.
Tailgaters entering behind residents
Opportunistic theft in lobbies
Anti-social behaviour
Unverified contractors attempting access
Visitors going to floors they are not authorised for
Suspicious packages
Late-night disturbances
Uncontrolled deliveries
Aggressive behaviour towards staff
The first point of control
The first to notice unusual behaviour
The first to intervene professionally
The first to act during emergencies
The one who keeps your residents, staff, and guests safe
Our concierge officers provide more than security — they deliver a polished, reliable and service-focused experience for residents, guests and staff.
Upgrade your building’s concierge experience with professional security.
A concierge security officer combines traditional front-desk service with professional security awareness. They welcome guests, manage access, monitor the lobby, support residents or staff, verify visitors and deliveries, and handle incidents calmly and professionally.
Yes. Every concierge officer we deploy holds a valid SIA licence and has passed full BS 7858 vetting, including background checks, right-to-work verification and reference checks.
Absolutely. We handle visitor sign-ins, ID checks, access control, fob management, contractor verification and parcel screening — all while maintaining a polished front-of-house presence.
Yes. Our concierge officers are highly experienced in managing residential buildings, luxury apartments, gated communities and high-rise developments, providing reassurance to residents 24/7.
Yes — our officers are trained to balance hospitality with security. They can greet guests, support staff, answer enquiries, and manage lobby operations while maintaining strict security standards.
Our concierge officers are trained in conflict management, de-escalation, emergency response and reporting. They take control of the situation, keep people safe and follow your site procedures.
Yes. We offer short-notice, emergency and temporary cover across London and nationwide. Whether you need a single shift or long-term support, we can deploy quickly.
We maintain strict presentation standards — uniform, grooming, communication skills, punctuality, and customer service behaviour are monitored regularly by our management team.
Yes. Our concierge officers understand the demands of hospitality environments and deliver a premium, hotel-ready service with a calm, welcoming and professional attitude.
We provide concierge security across Nationwide
Call us on 0800 112 3232, or request a free quote through our website. We’ll assess your building, understand your requirements and prepare a tailored plan.
