Create the right first impression while maintaining controlled, compliant site safety. Our SIA-licensed front-of-house officers represent your organisation with professionalism, courtesy and authority—protecting your people, premises and reputation.
The reception area is where visitors form an instant judgement of your organisation—often before they speak to anyone. It is also where unauthorised access, tailgating and incidents most commonly begin.
At 2015 Security Services Ltd, our front-of-house (FOH) security officers combine first-class customer service with a trained security presence. They welcome visitors, manage access, and handle issues calmly and professionally—while maintaining a discreet but vigilant posture.
Your front desk should never feel “open” or uncertain. It should feel welcoming, controlled and secure.
Our front-of-house security services support a wide range of public-facing and reception-based environments, including:
Our team blends security expertise with professional front-of-house etiquette, so your reception remains welcoming, controlled, and safe.
Our FOH security officers can provide:
Visitor screening and ID verification
Access control and sign-in management (manual or systems-based)
Concierge-style assistance and professional meet-and-greet
CCTV and alarm awareness (where applicable)
Delivery handling and contractor/maintenance management
Lobby oversight during peak hours and high footfall periods
Tailgating prevention (common in busy buildings)
Conflict de-escalation and incident reporting
Emergency response coordination and escalation support
Every officer represents both your brand and your security posture—with sharp presentation, clear communication and consistent professionalism.
Front-of-house security requires a higher standard of conduct and compliance due to the public-facing nature of reception environments.
Our FOH teams operate under protocols that include:
SIA Door Supervisor or Security Guard licence (as required)
BS 7858 screening and background checks
Customer service and hospitality conduct training
Counter-terror awareness and emergency evacuation procedures
GDPR-aware handling of visitor logs and access records
HSE-aligned safe working practices for public-facing roles
Reception areas often appear calm—until they are not.
Front-of-house security provides a real-time safeguard against:
Unauthorised access and opportunistic entry
Tailgating and “slip-ins” behind visitors or staff
Theft, internal risk and suspicious behaviour
Workplace confrontations and disruptive visitors
Risks to staff, tenants, guests or high-profile individuals
A trained FOH officer can prevent escalation early—often before an issue becomes visible to your staff or visitors.
Your reception area is the first point of contact for visitors — professionalism and security must blend seamlessly. Our FOH officers represent your brand with the right balance of hospitality and vigilance.
Enhance your building’s front-of-house presence — request a tailored plan.
As part of our service, 2015 Security Services Ltd guarantees a thorough understanding of your security needs.
A front-of-house security officer combines customer-facing reception duties with security responsibilities. They welcome visitors, verify identification, manage access, prevent tailgating, monitor behaviour, respond to incidents, and maintain a safe, calm and professional reception environment.
A receptionist focuses on administration and customer service. A front-of-house security officer adds a trained security presence with SIA licensing (as required), situational awareness and incident response capability—while still maintaining professional front-desk standards.
Yes. Every officer we deploy is SIA-licensed and fully compliant with UK regulations. All personnel also undergo BS 7858 vetting, background checks, and continuous professional development.
Yes. Our officers receive conflict-management and de-escalation training. They know how to calm tense situations, set boundaries firmly, and take action if a visitor becomes disruptive or threatening.
Absolutely. We regularly supply Front of House Officers for corporate offices, reception desks, high-end residential buildings, and professional workspaces. Our team understands presentation, communication, and confidentiality.
Front of House Security is ideal for corporate offices, apartment buildings, hotels, government facilities, universities, hospitals, mixed-use buildings, and any environment with a visitor reception area.
Yes. Our officers are trained in access control systems, visitor management software, key-card handling, and manual sign-in processes. They ensure only approved individuals enter the premises.
Yes. Behavioural awareness is a core part of their role. Officers are trained to spot unusual conduct, prevent tailgating, and respond quickly to anything that doesn’t look right.
Yes. We provide daytime, evening, overnight, and weekend cover — including rotating shifts, holiday relief, and long-term static placements.
Yes. We can provide urgent and short-notice coverage depending on availability. Many clients use us for emergency cover, last-minute staffing issues, or unexpected security concerns.
Yes, as long as it fits within safe security practice. Duties may include greeting visitors, giving directions, handling deliveries, and assisting with telephone or reception tasks.
Yes. Instead of paying separately for a receptionist and security guard, many businesses choose a trained officer who can handle both roles — combining hospitality with protection.
Yes. We can match your building’s style, brand guidelines, or existing reception dress code — ensuring your security presence looks polished and professional.
Absolutely. Our team is trained in GDPR compliance and proper handling of visitor information, ensuring your building meets UK data-protection requirements.
You can call us directly on 0800 112 3232, request a quote through our website, or schedule a consultation. We’ll tailor a security package to fit your building’s needs.
