Guarding
Front of house & concierge security.
A calm, polished first impression, with the training to handle what walks through the door.
At a glance
What you get.
- Polished officers for reception and concierge desks
- Visitor screening, passes and access management
- Brand-matched uniforms and presentation
- Calm dispute handling and escalation
- 24/7 cover for offices and residential blocks
Overview
Front of House Security across the UK.
Front of house security officers combine a professional welcome with real access control. We provide reception, front of house and concierge security for corporate offices, managed workspaces and residential buildings in London, with officers who are presentable, customer-focused and trained to deal with tailgating, unexpected visitors and difficult conversations.
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Typical duties include greeting and signing in visitors, issuing passes, managing contractor and delivery access, monitoring lobby CCTV, handling post and parcels, and escalating incidents to building management. For residential buildings, concierge officers keep a consistent presence that residents recognise and trust.
Uniforms can be matched to your brand, and duties are written into assignment instructions with your facilities or managing agent. Officers are SIA-licensed where the role includes guarding and are screened to BS 7858.
At the door
Every door checked and secured.
Officers greet residents, visitors and contractors, check who is expected, manage door entry and passes, check doors and entrances are secured, and escalate calmly when something is not right, for office receptions and residential buildings alike.
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Process
How we deliver front of house security.
- 01
Survey
Free site visit: risks, access, hours.
- 02
Free quote
A written plan and price, with clear instructions.
- 03
Deploy
Licensed, vetted officers, inducted.
- 04
Supervise
Checks, welfare calls, honest reporting.
UK standards
The rules we work to.
UK compliance
When a licence is needed
If a front of house role includes guarding duties (controlling access, protecting people or property) and is supplied under contract, the officer needs an SIA security guarding licence.
UK compliance
Visitor data and UK GDPR
Sign-in books, pass systems and lobby CCTV hold personal data. They should be handled, kept and deleted in line with the building’s privacy notice.
UK compliance
Fire and evacuation
Front of house officers are often the first point of contact in an evacuation, so roll-call and fire procedures are part of the briefing.
Other relevant services
Corporate Security
Protect people, represent the brand: officers for offices, receptions and corporate buildings.
Door entry
Passes and entry, managed.
Officers manage door entry and passes, check who is expected, and escalate calmly when something is not right.
Get a Free QuoteIn detail
The full brief.
The Face of Your Organisation – Secure, Professional and Welcoming
The reception area is where visitors form an instant judgement of your organisation – often before they speak to anyone. It is also where unauthorised access, tailgating and incidents most commonly begin.
At 2015 Security Services Ltd, our front-of-house (FOH) security officers combine first-class customer service with a trained security presence. They welcome visitors, manage access, and handle issues calmly and professionally – while maintaining a discreet…
Your front desk should never feel “open” or uncertain. It should feel welcoming, controlled and secure.
Places we secure
Our front-of-house security services support a wide range of public-facing and reception-based environments, including:
- Corporate offices and headquarters
- Government buildings
- Healthcare centres
- University reception points
- Retail complexes
- Residential buildings and concierge desks
What Our Front-of-House Security Services Include
Our team blends security expertise with professional front-of-house etiquette, so your reception remains welcoming, controlled, and safe.
Our FOH security officers can provide:
- Visitor screening and ID verification
- Access control and sign-in management (manual or systems-based)
- Concierge-style assistance and professional meet-and-greet
- CCTV and alarm awareness (where applicable)
- Delivery handling and contractor/maintenance management
- Lobby oversight during peak hours and high footfall periods
Compliance and Client-Safety Protocols
Front-of-house security requires a higher standard of conduct and compliance due to the public-facing nature of reception environments.
Our FOH teams operate under protocols that include:
- SIA Door Supervisor or Security Guard licence (as required)
- BS 7858 screening and background checks
- Customer service and hospitality conduct training
- Counter-terror awareness and emergency evacuation procedures
- GDPR-aware handling of visitor logs and access records
- HSE-aligned safe working practices for public-facing roles
Concierge security
Welcome guests, manage access, and protect your premises with trusted front-of-house professionals from 2015 Security Services Ltd.
Our concierge officers combine front-of-house service with high-level security awareness, making them ideal for residential, corporate, and hospitality environments.
Reception security
There is a point – a quiet moment – just before a visitor steps inside your building. A pause.
Strict access control, visitor screening, and a professional reception presence that protects staff and sensitive information.
Where it is used
Front of House Security by sector.
FAQs
Front of House Security: questions.
What is the difference between concierge and front of house security?
Front of house security usually serves a commercial building’s reception and visitors. Concierge security serves residents of a building or estate, with more emphasis on service, parcels and resident relations. Both control who enters the building.
Can front of house officers wear our corporate uniform?
Yes. We can supply brand-matched uniforms or work with yours, provided officers can still be identified as security where the role requires it and carry their SIA licence when on duty.
Do reception security officers need an SIA licence?
If they are supplied by a security contractor and their duties include guarding, yes. A purely customer service receptionist with no security duties does not, but most front of house security roles include access control.
Have any enquiry?
Enhance your building’s front-of-house presence – request a tailored plan. As part of our service, 2015 Security Services Ltd guarantees a thorough understanding of your security needs.
What does a front-of-house security officer do?
A front-of-house security officer combines customer-facing reception duties with security responsibilities. They welcome visitors, verify identification, manage access, prevent tailgating, monitor behaviour, respond to incidents, and maintain a safe, calm and professional reception environment.
How is front-of-house security different from a receptionist?
A receptionist focuses on administration and customer service. A front-of-house security officer adds a trained security presence with SIA licensing (as required), situational awareness and incident response capability – while still maintaining professional front-desk standards.
Do your Front of House Officers hold SIA licences?
Yes. Every officer we deploy is SIA-licensed and fully compliant with UK regulations. All personnel also undergo BS 7858 vetting, background checks, and continuous professional development.
Can Front of House Security Officers handle difficult or aggressive visitors?
Yes. Our officers receive conflict-management and de-escalation training. They know how to calm tense situations, set boundaries firmly, and take action if a visitor becomes disruptive or threatening.
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