Mobile & Response
Key holding & alarm response.
When the alarm goes off, day or night, we answer it, not you or your staff.
At a glance
What you get.
- 24/7 alarm response and emergency attendance
- Secure, audited key custody
- Detailed report after every call-out
- SIA-licensed responders
Overview
Key Holding & Alarm Response across the UK.
Key holding means we securely hold the keys to your premises and act as your registered key holder, so when the alarm activates or the police call, a licensed responder attends instead of you or a member of staff. We provide key holding and 24/7 alarm response for businesses, landlords and property managers across London.
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Keys are held securely with an audited chain of custody. When an alarm or call comes in, our responder attends, checks the building, works with the police or fire service where needed, resets or secures the premises and stays until the site is safe. You receive a written report after every call-out.
2015 Security is listed on the SIA Register of Approved Contractors for Key Holding as well as Security Guarding, an independent check any buyer can make on the SIA’s public register. Key holding pairs naturally with mobile patrols and lock-up and unlock services.
Process
How we deliver key holding & alarm response.
- 01
Survey
Free site visit: risks, access, hours.
- 02
Free quote
A written plan and price, with clear instructions.
- 03
Deploy
Licensed, vetted officers, inducted.
- 04
Supervise
Checks, welfare calls, honest reporting.
UK standards
The rules we work to.
UK compliance
SIA key holding licence
Holding or controlling access to keys under contract is licensable. If the response includes guarding, the responder also needs a security guarding licence.
UK compliance
SIA ACS: Key Holding
Verified on the public SIA register: 2015 Security is an Approved Contractor for Key Holding (ref 20SESELT02).
UK compliance
BS 7984-1
The British Standard for keyholding and response services covers key security, response procedures and record keeping.
In detail
The full brief.
Your keys. your security. our responsibility
It’s always the same story: The alarm goes off in the middle of the night. Your phone lights up.
But who? You?
Most businesses have had that moment: Standing outside a dark building, unsure what’s waiting on the other side of the door.
What our key holding & alarm response service includes
Our SIA-licensed officers provide rapid, reliable, round-the-clock protection for businesses, residential buildings and commercial premises.
- 24/7 Alarm Response Attendance We respond quickly to all alarm activations – day, night, weekends, and bank holidays.
- Professional Key Holding Secure storage of your keys in a fully insured control centre, ready for immediate dispatch.
- Full Building Checks External and internal inspections during every alarm visit.
- Emergency Incident Handling Officers assess risks, escalate appropriately, and coordinate with emergency services if needed.
- Lock/Unlock Services Opening and closing your premises safely, reducing risk to staff.
- Resetting Alarms Once safe, officers reset the alarm system and secure all entry points.
Sectors & sites we secure
We provide key holding and alarm response for:
- Offices & corporate buildings
- Retail stores & shopping centres
- Warehouses & industrial estates
- Construction sites
- Schools & colleges
- Hospitality venues & restaurants
Whether it’s a single shop or a multi-site portfolio – we protect it.
Compliance & Response Protocols
Our key-holding operations adhere to:
- BS 7984 key-holding & response management standards
- SIA-licensed mobile response officers
- BS 7858 vetting for all key custodians
- Secure chain-of-custody key management
- UK GDPR compliance for alarm and incident reporting
- 24/7 emergency attendance under HSE guidelines Your keys, alarm access, and property data are protected under strict legal and procedural controls.
Why key holding & alarm response is essential
- Break-ins late at night
- False alarms that waste your time
- Vandalism or attempted forced entry
- Unsafe conditions for staff attending alone
- Police delays during peak times
- Out-of-hours emergencies
Where it is used
Key Holding & Alarm Response by sector.
FAQs
Key Holding & Alarm Response: questions.
Why use a key holding company instead of staff?
It removes the risk and disruption of sending an employee to an empty building at night, gives the police and alarm company a reliable named contact, and means a licensed, trained responder attends and reports on every activation.
Do key holders need an SIA licence?
Yes, when key holding is carried out under contract. The SIA key holding licence covers keeping or controlling access to keys. If the responder also guards the premises, a security guarding licence is needed.
Will you register as our key holder with the police and alarm company?
Yes. We provide the details your alarm receiving centre and the police need, so activations come straight to our 24/7 operations team.
Why is professional key holding safer than staff attending alarms?
Because trained security officers understand risk and know how to respond safely. Staff members should never be put in danger attending alarms alone.
How quickly can you respond to an alarm activation?
We dispatch officers immediately. Response times vary by location, but London and major UK cities typically receive very fast attendance.
Are my keys stored securely?
Yes. All keys are kept in an insurance-approved, controlled storage system with strict auditing and sign-out procedures.
What happens when your officer arrives at my site?
They perform a full external check, then an internal sweep if necessary, look for signs of forced entry, reset the alarm, secure the building and send you a detailed report.
Can you provide key holding for multiple sites?
Absolutely. We support retail chains, property portfolios, business parks and multi-location operations across the UK.
